Refund Policy

Last updated: April 2026

At Juanita’s Tarot 123 we want you to be happy with your order. Every item is custom-produced on demand, so our return policy is structured around two cases: defective items (cash refund or replacement) and buyer's-remorse returns (free replacement in a different size, color, or design).

Defective, Damaged, or Misprinted Items

If your order arrives damaged, misprinted, or with a manufacturing defect, email support@merchsage.com within 30 days of delivery with:

• Your order number
• A clear photo of the issue

For confirmed defects we will issue your choice of:

• A full cash refund to the original payment method, or
• A free replacement at no cost to you

You do not need to ship the defective item back, and we cover all shipping costs.

Buyer's-Remorse Returns (Change of Mind, Sizing, etc.)

If you simply change your mind, ordered the wrong size, or aren't happy with the item for any non-defect reason, you may request a free replacement in a different size, color, or design of equal value within 30 days of delivery.

To start a buyer's-remorse return, email support@merchsage.com with:

• Your order number
• The reason for the return (a single sentence is fine — no detailed justification required)
• The replacement size, color, or design you would like

We will reply with a return shipping address and instructions. Once the item is received in unworn, unwashed condition with original tags (where applicable), we will produce and ship the replacement.

Buyer's-remorse returns are exchange-only — we do not issue cash refunds for change-of-mind returns. Cash refunds are reserved for defective, damaged, or misprinted items (see above).

Return Shipping

• Buyer's-remorse returns: the customer pays return shipping; we cover the cost of shipping the replacement to you.
• Defective, damaged, or misprinted items: we cover all shipping costs; no return shipment required.
• Wrong item shipped (our error): we cover all shipping costs.

What Is Not Covered

• Damage caused after delivery (normal wear, washing damage, accidents)
• Items returned after the 30-day window
• Items returned in worn, washed, or altered condition (buyer's-remorse only — defects are always covered)
• Cash refunds for buyer's-remorse / change-of-mind returns (free replacement is the sole remedy in this case)
• Orders shipped to an incorrect address provided by the customer at checkout (see Lost Packages below)

Lost Packages

If your tracking shows delivered but the package has not arrived, allow 3 additional business days before contacting us — delivery scans can occasionally run early. If still missing, email support@merchsage.com and we will investigate with the carrier and arrange a replacement or refund where appropriate.

Contact

Questions about a return or refund? Email support@merchsage.com and we will respond within 1–2 business days.